Refund and Returns Policy

Last updated: June 2026

All Sales Are Final

Klean Crave products are perishable, refrigerated food items. Because of the nature of our products,
we do not accept returns. All sales are final once an order has been shipped.

But We Stand Behind Our Product

If something went wrong on our end or in transit, we want to make it right.
We offer replacements or store credit (at our discretion) in the following situations:

Your order arrived visibly damaged or compromised.
Your product was incorrect or missing items.
Your package experienced a significant carrier delay that resulted in spoilage upon arrival.

How to Report an Issue

Your order number.
A clear photo of the product and packaging as received.
A brief description of the issue.

Claims submitted after 48 hours of the confirmed delivery timestamp cannot be honored.
We are unable to process requests without photo documentation.

Customer Storage Responsibility

Klean Crave products must be refrigerated at all times. We are not responsible for spoilage resulting
from improper storage, failure to refrigerate after delivery, or leaving packages unattended in
non-refrigerated conditions for extended periods.

Our packaging clearly states refrigeration requirements. By placing an order, you acknowledge and
accept responsibility for proper storage upon receipt.

Shipping Delays

We ship with care and use appropriate packaging for refrigerated products. However, once an order
leaves our facility, carrier delays are outside our control.

If your order was significantly delayed by the carrier and arrived spoiled, please contact us with
your order number and delivery confirmation and we will review on a case-by-case basis.

We recommend someone be available to receive refrigerated deliveries promptly.

No Refunds For

Change of mind or buyer’s remorse.
Spoilage due to improper storage after delivery.
Claims submitted more than 48 hours after confirmed delivery.
Partially consumed products.
Flavor or taste preferences.

Questions?

Reach us at info@livinglocarb.com — we’re a small team and we read every message.